Old Mistakes, New Problems, Haunt Vermont Health Connect

October 31, 2014

Morgan True

With two weeks before the Vermont Health Connect web portal is due to go back online, state officials insist users will enjoy a smooth open enrollment period.

But internal documents provided to VTDigger show that while new registrants — who are expected to number about 8,000 — may have an improved experience, the exchange is far from resolving issues for its existing customers. And just getting through open enrollment will cost as much as $20 million, the documents show. The state has already spent $100 million on Vermont Health Connect.

In order to relieve stress on the incomplete website, previously insured users are being asked to avoid it and, unless they have a problem, the call center, too. Snail mail is the recommended option....continue to site