VTDigger
Morgan True
With two weeks before the Vermont Health Connect web portal is due to go back online, state officials insist users will enjoy a smooth open enrollment period.
But internal documents provided to VTDigger show that while new registrants — who are expected to number about 8,000 — may have an improved experience, the exchange is far from resolving issues for its existing customers. And just getting through open enrollment will cost as much as $20 million, the documents show. The state has already spent $100 million on Vermont Health Connect.
In order to relieve stress on the incomplete website, previously insured users are being asked to avoid it and, unless they have a problem, the call center, too. Snail mail is the recommended option….continue to site